Refund Policy
Last modified: 06/17/2025
"True Beacon " is committed to your satisfaction. If you have purchased digital/hard goods/subscription from True Beacon and are unhappy with the product received, you may be eligible for a refund/partial refund if requested within 30 days of the original purchase date.
Refunds of Hard Goods:
To be eligible for return and refund, the following steps must be taken:
Refund must be requested in writing by contacting info@truebeacon.ca
Request of refund must be made within 30 days of the original purchase date
Hard goods must be returned to True Beacon immediately, according to the instructions you will receive once contacting info@truebeacon.ca as directed in step 1.
The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in True Beacon sole, reasonable discretion.
Refunds of Digital/Subscription Based Goods:
To be eligible for a refund on any digital/subscription based goods, the following steps must be taken:
Refund must be requested in writing by contacting info@truebeacon.ca
Request of refund must be made within 30 days of the original purchase date
True Beacon is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact True Beacon at info@truebeacon.ca for any questions related to our policy, or simply to let us know how we can help.
True Beacon
5500 Canotek Rd, Ottawa
ON, Canada K1J1K6
info@truebeacon.ca
16137011028
www.truebeacon.ca